Same Day Home Delivery FAQ



Where is Same-Day Home Delivery offered?

Same-Day Home Delivery is available to residential street addresses within 15 miles of any of our Vancouver, Wa. area All Natural Pet Supply stores and in Clark county only.


What days do you deliver?

Same-Day Home Delivery is available Monday through Friday, excluding major holidays (New Year’s Day, Memorial Day, Easter, Independence Day, Labor Day, Thanksgiving and Christmas).


What are your delivery hours?

Orders are normally delivered Monday-Friday, from 2 PM to 7PM.


What is the order cutoff time for Same-Day Home Delivery?

All orders received by 1:00 PM on a regular business day, Monday through Friday, will be delivered that day by 7:00 PM.


What if I place my order after the cutoff time?

Any delivery orders placed after 1:00 PM, or on the weekend, will be delivered the following, non-holiday weekday (usually Monday) by 7:00 PM.


How much does Same-Day Home Delivery cost?

Same-Day Home Delivery is FREE for all purchases over $75.00. All other orders are charged a $5.00 delivery fee.


Is there a minimum purchase requirement?

No, but all orders less than $75.00 will be charged a $5.00 delivery fee.


Do I have to be home?

No. We will always knock or ring the bell when arriving with your order. If no one is home, we will neatly place all items near the front door.


Do you deliver frozen raw food or treats?

No. Frozen product is not currently eligible for delivery.


How do I order?

All orders must be placed on our website, Please select Home Delivery during checkout.


Do my online orders qualify for your Fivestar and Frequent Buyer programs?

Yes. All orders placed through our website automatically earn loyalty points. Eligible food and litter purchases will also receive frequent buyer benefits. Please set up your online account using the SAME name and email address that you use for your Fivestar Rewards Program. Then we will make sure your points are accurately tracked in our system and applied to your account. They'll be ready and waiting for you to use the next time you shop in the store. However, they will not appear in your online account at this time.


Who do I contact with questions about my order?

Please email us at


How do I return something purchased online?

All returns must be processed in person at our All Natural Pet East Location, please see our full return policy  here.


*Rarely, situations out of our control, such as inclement weather or traffic delays, may affect delivery times. We will keep all delivery customers updated during these circumstances.